Subject matter of the Terms and Conditions of EUDIALOG d.o.o.

General Terms and Conditions regulate the relations between the foreign language center EUDIALOG d.o.o. (hereinafter: the Center) and its clients/business partners/students regarding the provision of services.

Applying for a foreign language course or an ÖSD German language exam

Applying for a foreign language course or an ÖSD German language exam is done exclusively in written, by filling out the application form on the official website of the Center or in person at the premises of the Center or by email. By filling out the application or applying through email, the client agrees to the General Terms and Conditions of the Center, which can be found on the official website of the Center.

After filling out the application for a German language exam or a foreign language course, the Center provides the client with a written application confirmation via the email specified in the application. The application confirmation will contain the basic information on the course or the exam. The client shall inform the center if there is a change of personal data (address, telephone number, email address).

Application for the exam is done no later than 21 days before the exam. Late applications are possible only if there are spots available.

Minimum number of applicants, handing over a spot and bearing the costs of courses or exams

Courses and exams can only be held if there is at least the minimum number of candidates applied. If less than the minimum number of candidates applied for a course, the Center can reduce the number of hours offered or offer a new course price adjusted to the number of candidates and the number of hours.

The minimum number of candidates may vary depending on the offered exchange rate. The exams can only be held if there is at least the minimum number of candidates applied for a certain exam level. The minimum number of candidates may vary depending on the offered exchange rate. Application for the course or exam may be transferred to a third party. In such instance, the third party will bear the costs of the course or exam, as well as occupy the spot of the person handing over the spot.

Payments, cancellation, refunds

The fee for the course shall be paid no later than 10 days before the start of the course. If the course fees are to be paid in installments, the client must sign the Annex, containing the exact due date of each installment. If the client cancels his attendance to the course within less than 10 days before the start of the course, the Center retains 50% of the total fee for the course. If the course attendance is canceled by the client after the start of the course, Dialog retains 100% of the entire payment for the course.

If the course attendance is canceled by the client who signed the Annex for installment payment, he or she shall pay 100% of the total course fee immediately after the cancellation. The requirement for attending a course is payment of the fee in a timely manner. Refunds are done only in the event of the course not taking place.

If the candidate is late with his attendance of the course, the payment is not reduced. If the candidate does not pay the course fee, the Center shall hire a debt collection service.

Exam fees must be paid no later than 3 days after applying for the exam, i.e., 28 days prior to the exam taking place at the latest. The candidate who applies for the exam may, instead of paying the full amount immediately, pay an advance amounting to 65 EUR, and the rest of the fee is paid 5 days prior to the exam taking place.

In the event of the client canceling the exam less than 21 days prior to the exam taking place, the Center has the right to retain the paid advance for the purposes of settling the administrative costs incurred. The advance is not refunded to the candidate, regardless of the reason the candidate is prevented from attending the exam, since the risk of not attending the exam is borne solely by the candidate. This refers to all types of cancellations or any prevention from attending the exam, regardless of the reason of the cancellation or prevention.

Conducting the courses and changes in the curriculum

The flow and manner of conducting of courses, as well as their contents, are determined when planning the course. These can also be changed for the purposes of increasing the quality of a course. If there is a change in the course lecturer (with an adequate replacement), the candidate is not entitled to cancel his attendance to the course. The duration of one lesson (class period) is 45 minutes. Learning materials (books, dictionaries, CDs,...) are not included in the price.

Assumption of risk

Attending our classes and exams is at the risk of the candidate. The organizer is not held responsible for any damage, injury, defect or theft of any kind whatsoever for the duration of conducting the courses or exams.

Protection of personal data and the Newsletter

By signing up to any of the services of the Center, the client gives consent to the Center to use personal data of the client, solely for the purpose of conducting activities regarding foreign language exams and foreign language courses. The Center undertakes to not disclose client's personal data to third parties. By signing up to a foreign language course or exam you subscribe to the Newsletter which is sent by the Center via email or phone. The client may unsubscribe from receiving the Newsletter at any time.

Final provisions

The court having jurisdiction over the Center's registered office is competent to settle any disputes.

Dragi kandidati, svoje certifikate od ispita polaganog u Banja Luci 16. 3. 2024. možete preuzeti: Banja Luka: na adresi Jovana Dučića 23a (4. sprat, u sklopu Elta HB) u sljedeće vrijeme: 19. 4. – 8.00 h - 16.00 h 22. 4. – 12.00 h – 17.00 h Molimo sve kandidate koji su naveli da žele da im diplome budu poslane brzom poštom, da budu dostupni na brojeve telefona koje su naveli kao kontakt kako bi pošta mogla uredno da im dostavi certifikat iz njemačkog jezika. Certifikati će biti poslani 19. 4. (petak). Tim Dialog
Dragi kandidati, svoje certifikate od ispita polaganog u Banja Luci 16. 3. 2024. možete preuzeti: Banja Luka: na adresi Jovana Dučića 23a (4. sprat, u sklopu Elta HB) u sljedeće vrijeme: 19. 4. – 8.00 h - 16.00 h 22. 4. – 12.00 h – 17.00 h Molimo sve kandidate koji su naveli da žele da im diplome budu poslane brzom poštom, da budu dostupni na brojeve telefona koje su naveli kao kontakt kako bi pošta mogla uredno da im dostavi certifikat iz njemačkog jezika. Certifikati će biti poslani 19. 4. (petak). Tim Dialog
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